Robyn Lane

Weekdays 10am - 3pm

hand puts key in the keyhole of garage door pvc

Yesterday morning after I pulled my car out of the garage, the door to my garage wouldn’t close all the way using the electric garage door remote. I got out of the car to see if the motion sensors were obscured. I swept around the sensors and tried to close the door again with the remote. The garage door started to close and then immediately got stuck.  Ugh!!!  I carefully inspected the area and found that a shovel in the corner of the garage was the culprit. It had ever so slightly slid away from the wall preventing the garage door from fully closing.

I moved it away and tried to close the door again, and this time the door didn’t budge, so I had to pull the emergency red cord that allows you to manually close the door.

After work, I headed straight home to re-connect the electric garage door trolley after it was disengaged by me manually closing the door. I did everything you’re supposed to do to get it to reconnect, but nothing happened. I went on YouTube and watched several” How To” videos and was still unable to get the darn thing to engage.

So, I Googled garage door repair places in my area. I called the first Google listing and was told that a technician can be there on Friday between 2 pm & 5 pm. I asked the male who answered the call if it was possible to have the tech come between 3 & 5 pm?  He said that it was not possible. I thanked him, bid him a good day, and ended the call with, “I guess I’ll have to find someone else.”

What truly puzzled me was that he did not stop me from ending the phone call to suggest that we schedule this for another day, at a time that was convenient for both parties.

Is that business doing that well that they can turn away a potential new customer? Or, was the guy an untrained company employee not realizing that he could have gone the extra mile to accommodate the person on the other end of the phone?

I moved on to the next local business on the list and happily discovered they had no problem accommodating me. That’s a win for both parties.

Has anything like this ever happened to you in any capacity? Has customer service left the building, or is this an isolated incident?